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Common Import Errors

Below is a table of the most common import errors that users may encounter. Each error is accompanied by potential causes and resolutions.

 

Error Message

Cause / Resolution

"Owner" does not appear to be an eTrigue Username.

"Owner" was not in email address format.

The username values in your "owner" column were not valid.

 

Resolution: Go to Settings > User Management and verify that you have the correct username spelling.

Incorrect data type.

The values provided do not match the field type. For example, importing strings of letters into a INTEGER custom field would be an error because INTEGER fields only accept numbers.

 

Resolution: Verify that the data in your cells matches the data type of the field you are importing into eTrigue.

Column to row mismatch.

Your file has data in cells, but the column that contains the cell has no header (name). For example, a file like this would throw an error:

First Name | Last Name |
Alfred | Turner |
Bob | Williams | (white space character)
Sally | Thompson | Cool Industries LLC
Jake | Clarence

In the above example, the "white space" character and "Cool Industries LLC" both occupy cells, but that column has a missing header name.

 

Resolution: Remove empty rows from your import file. Check that all columns have column names.

Email address is missing.

Owner is missing.

Source is missing.

All valid prospects rows must contain a value for the "owner", "email address", and "source" fields.

There is a problem with the uploaded file.

There is a duplicate header column, each column can only appear once.

Your file contains one or more columns that have the same exact name.

 

Resolution: The column names in your file must be unique. There should not be any columns that share the same name.

There were no valid rows.

Your file might be missing one or more of the required columns: "owner", "source", and "email address".

 

Resolution: Verify that your has all three required columns: "owner", "source", and "email address".