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Overview - Multi-Factor Authentication

Introduction

eTrigue currently provides an option for users to secure their user accounts with multi-factor authentication (MFA). MFA is an important security enhancement that requires users to verify their identities by providing more than just usernames and passwords.

 

How to enable Multi-Factor Authentication

When logging into eTrigue, you will be prompted to enable MFA for your user account.

 

To activate multi-factor authentication, we need to confirm your identity. Complete the following steps:

  1. Select the country where your mobile phone is serviced.
  2. Provide your mobile phone number, including the area code.
  3. Click Send Code to receive a verification code to your mobile phone.
  4. Enter your passcode next to Verification Code, then click Submit.

 

Once enabled, each time you log into eTrigue, you will be prompted to authenticate by enabling a code sent to the mobile phone that was supplied during setup.

 

Frequently Asked Questions (FAQ)

Is there a way to have MFA remember my device so that I can skip MFA the next time I log in?

Yes, when you log into eTrigue using MFA, click the option to:

Trust this device and skip multi-factor authentication next time

** Note: MFA will remember your device for 7 days. After this period, you will be prompted by MFA once again. However, you can choose to trust the device if desired.

 

 

I have a new phone number and still have access to my old number. How do I change the mobile phone used with MFA?

  1. Log into your eTrigue account: https://login.etrigue.com
  2. You will be prompted with MFA as usual.
  3. In the top right corner, click on your profile icon and choose My Account.
  4. Click Multi-Factor Authentication.
  5. Under the phone number, click Change Phone and follow the on-screen instructions.

 

I have a new phone number and I don't have my old mobile phone.

How can I use my new phone number with MFA?

Contact your administrator that manages your eTrigue (user) account. They will be able to deactivate MFA associated with your old mobile phone number. Once the administrator has deactivated MFA, you can log into eTrigue and follow the on-screen instructions to enable MFA with your new phone number.

 

I have lost access to the mobile phone that was used to setup MFA. How do I reset MFA?

Contact your administrator that manages your eTrigue (user) account. They will be able to deactivate MFA associated with your lost mobile phone number. Once the administrator has deactivated MFA, you can log into eTrigue and follow the on-screen instructions to enable MFA with your new phone number.