Note: The information provided below may require you to reach out to your IT or network teams for assistance. Usually, the recommendations below are typically handled by those teams.
It is recommended that clients whitelist eTrigue's IP addresses within their network firewalls, security devices, or mail servers. Whitelisting helps ensure that emails sent from eTrigue (e.g. test emails, alerts, notifications, reports) are not impacted and are delivered to their intended users that are expecting those emails..
Our IP addresses are listed below, presented in CIDR notation:
199.187.168.0/22
In addition to being whitelisted, it is recommended that the IP addresses are exempted from email rate controlling or throttling policies.
It is very common for users to receive numerous emails from eTrigue, often in quick succession, due to normal day to day operations of the eTrigue application. For example:
- Users are testing emails and sending proofs to themselves.
Email designers will rapidly test changes and will need to receive the latest version of their proofs. - Users have just launched a campaign email blast and have created lead alert rules to notify them of lead engagement.
If their campaign emails gained traction, users could receive many eTrigue lead alerts in waves. - Users have scheduled automatic notifications and reports to to internal team members on a daily or weekly basis.
If multiple team members were configured to receive on the same day, at the same hour, then an influx of emails would be sent from eTrigue at once.
A client's network firewall, email security device, or mail server could misidentify the scenarios above as "spam attacks" even though the emails were intended and harmless. In many cases, these emails could be temporarily delayed or outright blocked. Thus, exempting eTrigue's IP addresses will ensure smoother delivery of these emails.